Job Description

Ticketing and Retail Clerk Location New Orleans, LA :

Employment Type: Part time, Hourly

Pay: $18.00 per hour

Vue Orleans is a one-of-a-kind indoor and outdoor observatory and attraction in New Orleans with the only 360-degree view of the city. The attraction is a state-of-the-art technology and digital experience designed to honor, celebrate, and share stories of the diverse cultures that converged to create the magic that is New Orleans.

We have a fun and friendly work environment with a great culture of recognition, teamwork, and guest focus. We offer a competitive pay rate, robust benefits for full time employees, and a promotional path for all employees.

Job Summary

The Box office and Retail Clerk is part of the Operations Team and will be responsible for delivering outstanding guest service while facilitating the sale of attraction tickets, memberships, gift shop retail items, and fulfilling pre-purchased sales orders. This position requires a full knowledge of our products and services and is responsible for collecting guest information and inputting data into box office and retail POS systems. The Box office and Retail Clerk will also resolve guests product/box office issues, facilitate refunds, upsell products, and respond to guest inquiries with quality information about the facility.

Duties and Responsibilities

• Always exhibits the highest professional standards.

• Guest-Obsessed, positive, proactive, and FUN always.

• Ensure that the highest possible standards of service, cleanliness, and safety are adhered to all the time.

• Answer customer questions and concerns in a professional and friendly manner.

• Take orders, input data, process transactions and fulfill ticket and retail requests.

• Provide customer service regarding all aspects of Box office and Retail operations.

• Problem solve any service or customer satisfaction issues that may arise.

• Ability to learn, understand and effectively communicate multiple product types and can easily adapt to changing pricing and product offerings.

• Ability to handle high volumes of customer interaction while delivering exceptional guest service both internal and external.

• Perform daily opening, sales, and closing procedures as directed.

• Work on a computer with a high degree of accuracy and efficient speed.

• Follow company policies and procedures.

• Participate in venue and department training and development programs.

• Ability to work in both Box office and Retail environments, sometimes in the same work shift.

• Practice safe and secure data entry and collecting guest information on all transactions.

• Ensure retail products are displayed in a safe and compelling way as directed.

• Responsible for maintaining inventory levels in the retail areas.

• Achieve/Maintain/Exceed acceptable or better status on Mystery Shops.

• Monitors the visual appeal and effectiveness of all assigned areas, regularly making improvement recommendations to management.

• Demonstrates Vue Orleans Values at every opportunity and requires Operations team to do the same.

• Maintain facility appearance through established facility cleanliness standards.

• Handle guest complaints with offerings to make sure they are satisfied.

• Document guest feedback as well as worthy notes from shift.

• Represents the Company in a professional manner when conducting business.

• Trains line employees the proper way to delivery great service to guests. Making sure they know all policies, protocols & procedures.

• Other duties as assigned

Required Skills/Abilities

• Desire to work in a fast-paced environment

• Must possess excellent customer service skills

• Quickly identifies and resolves guest issues

• Friendly and professional demeanor

• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

• Strong verbal communication skills

• Able to use a computer and navigate computer programs with ease

• Ability to retain and recall information

Education and Experience

• High School Grad/GED

• 6 months of related experience strongly preferred

Physical Requirements

• Prolonged periods of standing and walking

• Must be able to lift 30 pounds

Job Tags

Hourly pay, Full time, Part time, Work at office, Flexible hours, Shift work, Night shift,

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