Job Description

Key Responsibilities:

1. Customer Service:

• Greet and interact with customers in a friendly and welcoming manner.
• Take customer orders, suggest menu items, and provide information about products or promotions.
• Ensure accurate and timely order processing, ensuring customers receive their orders as expected.
• Address customer concerns and complaints professionally and promptly, ensuring customer satisfaction.
• Maintain a positive attitude and provide a high level of customer service during busy periods.

2. Food Preparation & Quality:

• Assist in the preparation of food items, ensuring that all menu items are made according to KFC’s quality standards.
• Follow food safety and hygiene practices, including proper handling, cooking, and storage of food items.
• Ensure food is served fresh, hot, and accurately prepared at all times.
• Monitor food temperatures and ensure proper portion control.

3. Cleaning & Sanitation:

• Maintain cleanliness in the restaurant, including the dining area, kitchen, and restrooms.
• Clean and sanitize workstations, kitchen equipment, and dining areas regularly.
• Ensure all food preparation areas meet the required hygiene standards.
• Follow all company policies for sanitation, health, and safety standards.

4. Teamwork & Communication:

• Work collaboratively with other team members and leadership to ensure efficient restaurant operations.
• Communicate effectively with fellow employees and supervisors to meet customer needs.
• Assist in training new team members and provide guidance as needed.
• Be flexible in performing a variety of tasks and help out where needed across different areas of the restaurant.

5. Cash Handling & Register Operation:

• Handle cash and operate the register accurately, ensuring correct change is given to customers.
• Assist in maintaining accurate cash drawers and complete necessary paperwork for register transactions.
• Ensure that all transactions are processed in compliance with company procedures.

6. Food Safety & Compliance:

• Follow food safety guidelines to ensure food safety and hygiene standards are met.
• Follow all company policies related to health and safety, including proper food handling and safety procedures.
• Maintain safe working practices at all times, including when operating kitchen equipment.

7. Additional Responsibilities:

• Assist in the restocking of supplies and ingredients as needed.
• Support the team in ensuring that the restaurant meets customer expectations and operational goals.
• Participate in promotional activities and company events as directed by the restaurant manager.
• Perform other duties as assigned by supervisors to ensure the restaurant’s smooth operation.

Qualifications:

• Experience:
• Previous experience in a customer service or fast-food role is a plus but not required.
• No prior experience needed, as training will be provided.
• Skills:
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Attention to detail and commitment to maintaining cleanliness and food quality.
• Ability to work well in a team environment and support fellow team members.
• Basic math skills for handling cash and processing transactions.
• Education:
• High school diploma or equivalent is preferred but not required.
• Must be at least 16 years old (age requirement may vary based on location).
• Physical Requirements:
• Ability to stand for extended periods of time and move around the restaurant.
• Ability to lift up to 25 pounds.
• Ability to work in a fast-paced environment with attention to detail.

Compensation:

• Competitive hourly wage based on experience.
• Employee discounts on food and beverages.
• Health benefits (medical, dental, vision) may be available for eligible employees.
• Paid time off and other benefits (dependent on the employer).
• Opportunities for advancement and career growth within KFC.

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