Job Description

Walnut Street Theatre is seeking friendly, customer-focused Ticketing Services Agents to join our team! This part-time position is ideal for individuals who enjoy helping patrons, thrive in a fast-paced environment, and want to be part of a welcoming, collaborative workplace at America’s Oldest Theatre.

Responsibilities:

• Provide excellent customer service primarily over the phone, including answering inquiries, processing ticket sales, and handling ticket exchanges.

• Navigate ticketing software accurately and efficiently (training provided).

• Assist with subscription renewals, package sales, and general patron support.

• Uphold established departmental procedures and contribute to a positive, organized work environment.

• Assist with additional tasks as needed.

Qualifications

• Strong communication and customer service skills.

• Ability to multitask, stay organized, and remain calm under pressure.

• Basic computer proficiency required; prior ticketing or box office experience is a plus but not required.

• Reliability, punctuality, and ability to work as part of a team.

• Night and weekend availability is strongly preferred.

Compensation & Benefits

• $15 per hour plus chances for bonus incentives.

• Enjoy a friendly, supportive workplace with opportunities to learn and grow.

• Enjoy all WST productions for free.

TO APPLY

Please email your resume to pc@walnutstreettheatre.org with “Ticketing Services Agent” in the subject line. No phone calls, please.

Equal Opportunity Employer.

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