Job Description

JOIN OLD TOWN TROLLEY TOURS OF CHARLESTON!

This is a GREAT opportunity to SHINE the spotlight on your GUEST SERVICES and SALES skills!!!

Have fun offering Old Town Trolley tours while inviting guests to learn about our historical city!

Ticket Sales Representative

The Ticket Sales Representative is the face of the Charleston Operation. You are often the first person from our company that guests meet. You inspire guests to take tours and visit attractions. You are an ambassador for your city. Our guests should understand what they will miss if they did not see city on our Trolley Tours. To do this well, you must be knowledgeable about all of the offerings in your city in order to give our guests the experience of making memories to last of a lifetime.

Employee Benefits

• Competitive pay and paid training: $18 per hour PLUS UNLIMITED COMMISSION OPPORTUNITIES
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!

Start your new Career with Us Today!

REQUIREMENTS

Essential Functions

• Greet everyone you meet with a smile and prompt service, and extend courtesy, friendliness, and hospitality.
• Give every guest the ultimate compliment of recognition and attention and guide them to the best offerings based on their interests and time in your city.
• Utilize exceptional sales skills including a strong pitch, prospecting, handling objections, cross-selling, upselling, and closing the deal.
• Present the cost of tours and attractions based on the company’s pricing system.
• Process vouchers and e-tickets with care and make recommendations for additional offerings
• Communicate with the dispatcher to advise on the number of guests at your stop or any problems at your stop.

Required Knowledge, Skills, and Abilities

• Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests
• Have demonstrable sales skills
• Must have excellent math skills
• Ability to work with money, credit cards, and cash receipts
• Ability to give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Qualifications

• High school graduate or equivalent preferred
• Must pass pre-employment background check and substance abuse testing
• Have a passion for helping people and making their Charleston experience a memorable one. 

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