ServiceNow FSM Developer Job at Purple Drive, San Francisco, CA

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  • Purple Drive
  • San Francisco, CA

Job Description

Job Title: ServiceNow FSM Developer

Location: San Francisco, CA

Job Summary

We are looking for a highly skilled ServiceNow FSM (Field Service Management) Senior Developer to design, develop, and optimize FSM solutions on the ServiceNow platform. The ideal candidate will have strong hands-on experience in FSM modules, integrations, and complex customizations, working closely with business and technical stakeholders.

Key Responsibilities

  • Design, develop, and customize ServiceNow FSM solutions aligned with business requirements

  • Lead end-to-end FSM implementations, enhancements, and upgrades

  • Configure and customize FSM components such as Work Orders, Dispatching, Scheduling, Mobile Agent, Inventory, and Asset Management

  • Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and Workflows/Flow Designer

  • Build and support REST/SOAP integrations with third-party systems

  • Ensure performance optimization, scalability, and platform best practices

  • Provide technical leadership, code reviews, and mentoring to junior developers

  • Troubleshoot production issues and support ongoing operations

Required Skills & Qualifications

  • Strong hands-on experience with ServiceNow FSM (Field Service Management)

  • Proficiency in JavaScript, Glide API, Script Includes, Business Rules, Client Scripts

  • Experience with Workflows, Flow Designer, UI Actions, and ACLs

  • Solid understanding of ServiceNow data model and CMDB

  • Experience with integrations (REST/SOAP, MID Server)

  • ServiceNow FSM or CSA/CAD certifications preferred

  • Strong communication, problem-solving, and stakeholder management skills

Nice to Have

  • Experience working in large enterprise or field-service-driven environments

  • Exposure to ITSM, CSM, or Asset Management modules

  • Experience with Agile/Scrum delivery models

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