Location: San Francisco, CA
We are looking for a highly skilled ServiceNow FSM (Field Service Management) Senior Developer to design, develop, and optimize FSM solutions on the ServiceNow platform. The ideal candidate will have strong hands-on experience in FSM modules, integrations, and complex customizations, working closely with business and technical stakeholders.
Design, develop, and customize ServiceNow FSM solutions aligned with business requirements
Lead end-to-end FSM implementations, enhancements, and upgrades
Configure and customize FSM components such as Work Orders, Dispatching, Scheduling, Mobile Agent, Inventory, and Asset Management
Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, and Workflows/Flow Designer
Build and support REST/SOAP integrations with third-party systems
Ensure performance optimization, scalability, and platform best practices
Provide technical leadership, code reviews, and mentoring to junior developers
Troubleshoot production issues and support ongoing operations
Strong hands-on experience with ServiceNow FSM (Field Service Management)
Proficiency in JavaScript, Glide API, Script Includes, Business Rules, Client Scripts
Experience with Workflows, Flow Designer, UI Actions, and ACLs
Solid understanding of ServiceNow data model and CMDB
Experience with integrations (REST/SOAP, MID Server)
ServiceNow FSM or CSA/CAD certifications preferred
Strong communication, problem-solving, and stakeholder management skills
Experience working in large enterprise or field-service-driven environments
Exposure to ITSM, CSM, or Asset Management modules
Experience with Agile/Scrum delivery models
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