Overview
Under the direction of the Helpdesk Manager, the Senior Helpdesk Specialist provides tier-2 hardware, software and application support to the organization over phone, email and in person. This position is responsible for the first level and escalated problem determination, recording, incident reporting and resolution in order to meet the business needs of the Credit Union. The Senior Helpdesk Specialist will be a key contributor with the Helpdesk Manager in managing complex projects and coordinating task delegation to Helpdesk Specialists. This role will also primarily support infrastructure-related operations, including incident management for monitoring tools, network services, and other core systems\applications.
Key Responsibilities
Core Skill Competencies
Physical Demands
Qualifications
Equal Opportunity Employer
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