Job Description

Dreamcrafters Management , a leading direct marketing firm based in Columbia, MD , is hiring Sales Enrollment Agents for General Telecommunications. This entry-level role is ideal for motivated, detail-oriented individuals eager to start a rewarding career. You'll engage directly with customers, guiding them through a clear, accurate, and positive enrollment process for essential communication and entertainment services.

As a Sales Enrollment Agent, you’ll be responsible for engaging customers and guiding them through the full enrollment process for essential communication and entertainment services. Sales Enrollment Agents play a vital role in identifying customer needs, offering customized solutions, and ensuring accurate, efficient service activation. 

What You'll Be Doing as a Sales Enrollment Agent

• Engage directly with residential customers in assigned areas to promote and enroll them in telecommunications services.
• Conduct personalized consultations to assess customer needs and recommend internet, wireless, voice, and entertainment solutions.
• Deliver engaging presentations that communicate service features, benefits, and value propositions.
• Oversee the full sales and enrollment process, including gathering customer information, completing applications, and obtaining signatures.
• Ensure all transactions and data entries are accurate, complete, and compliant with company policies and telecom regulations.
• Respond to customer inquiries and objections professionally, providing clear and helpful guidance throughout the process.
• Perform initial account setup and assist with service activation as part of the enrollment workflow.
• Maintain detailed, confidential records of customer interactions, enrollments, and sales activity using CRM tools.
• Consistently meet or exceed individual sales targets while ensuring enrollment accuracy and customer satisfaction.

What We're Looking For in a Sales Enrollment Agent

• High School Diploma or GED required; some college coursework or a degree in Business, Sales, or a related field is a strong plus.
• Must be at least 18 years old and legally authorized to work in the U.S.
• 0–2 years of experience in direct sales, retail, customer service, or other client-facing roles involving sales and administrative tasks; full training provided.
• Outstanding verbal communication skills with the ability to engage a diverse range of customers clearly, persuasively, and empathetically.
• Strong attention to detail and organizational skills to ensure accurate data entry and efficient process execution.
• Demonstrated active listening and a proactive problem-solving mindset focused on closing sales and completing enrollments flawlessly.
• Results-driven and compliance-focused, with a strong work ethic and commitment to accuracy.
• Comfortable using tablets, smartphones, and other digital tools; open to learning CRM and enrollment platforms.

Qualities That Set You Apart as a Sales Enrollment Agent

• You're a natural closer who also prides yourself on perfect execution and attention to detail.
• You possess an infectious enthusiasm for connecting people with great services.
• You thrive in direct, face-to-face interactions, building trust and rapport quickly.
• You're meticulous in ensuring every form is filled out correctly and every detail is spot on.
• You're driven by both achieving sales goals and seeing a seamless customer journey from start to finish.
• You're resilient, learning from every interaction and continuously refining your dual sales and enrollment approach.
• You are passionate about making technology accessible and easy for everyone.

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