At Accellor, we are a trusted digital transformation partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients. We’ve created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy, and delegation – we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated – focused on building the perfect solution but never losing sight of the bigger picture.
Role: Product Manager, Store Digital Tools — Advisor Assistant App
Reports To: Senior Product Leader, Store Technology
About the Role:
Our customer is a world-leading omni-channel retailer of beauty products, driven by a commitment to innovation and providing a best-in-class client experience, both online and in physical stores. The Store Digital team is responsible for equipping our Beauty Advisors with the modern technology they need to deliver personalized, high-touch service that defines the customer experience.
You will own the strategy, roadmap, and execution for the Advisor Assistant App , a mission-critical B2E (Business-to-Employee) mobile application used by every Beauty Advisor in our fleet of stores. This product is the essential tool for clienteling, product education, and in-the-moment customer service, directly impacting on store conversion rates, client loyalty, and the overall efficiency of our store teams.
Key Responsibilities:
Product Strategy & Vision:
Feature Development & Execution:
Stakeholder Management & Metrics:
Requirements
Preferred Qualifications
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