IT Technician I Job at Intelligent Technical Solutions, Las Vegas, NV

M1AvUmRIVno4Unk4WFhhbTJFeGRoWXFjNmc9PQ==
  • Intelligent Technical Solutions
  • Las Vegas, NV

Job Description

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic networking troubleshooting related to desktop connectivity.
  • Answer incoming Quick Fix calls from clients.


Job Qualifications:

  • Willing to work full-time on-site, either at the company office or client locations as required.
  • Experience with Windows and Mac OS troubleshooting.
  • Prior experience in Helpdesk support or a similar role.
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
  • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Valid driver's license, vehicle insurance, and access to a vehicle for client visits.


Job KPI's:

  • Utilization: The percentage of time that you are on the clock and billing time to client tickets
  • CSAT: Scores filled out by clients using the rating system in tickets
  • Quality Score: Assessments performed by the training and quality team.
  • First-touch closed: Each ticket that is completed with only one time entry contributes to this number


Compensation:

Pay rate ranges from $16.50/hour up to $21.53/hour and may vary by experience and location.

Benefits:

  • Medical Insurance Plan
  • Dental & Vision
  • Life Insurance 
  • Disability Coverage
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Retirement Plan
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification
  • Supplemental Life Insurance (Employee-paid)
  • Supplemental Health Plans (Employee-paid)

Job Tags

Full time, Remote work,

Similar Jobs

Coalition Technologies

Front End Developer Job at Coalition Technologies

 ..., reliable internet and power if working remotely. **Your Duties:*** Transforming complex...  ...websites with WordPress, extending and developing plugins and themes.* Working with Photoshop...  ...to create images optimized for the web.* Working with version control systems... 

City of Hope

Staff Scientist - Bioinformatics Engineer (Remote) Job at City of Hope

 ...should include: PhD or MSc. in Bioinformatics, Computational Biology, or related field. Knowledgeable of Bioinformatics...  ...and insertions/deletions (indels). Understanding concepts of molecular biology, genetics, microbiology, immunology. Understanding statistical... 

Waterbar

Restaurant Server / Waiter / Waitress / Wait staff Job at Waterbar

 ...Description Seeking professional Restaurant Server / Waiter / Waitress / Wait staff with fine dining experience. This is a very important role for us and we rely heavily on our serving staff. They manage the pulse of the dining room and ensure patrons have a memorable... 

Fun Town RV

Zone Service Manager Job at Fun Town RV

 ...Job Responsibilities: # Service Department Management: Management of all service departments throughout the specified zone to ensure profitability and efficiency. Ensuring high levels of customer satisfaction by maintaining quality standards in service delivery... 

Valenti Real Estate

Assistant Property Manager Job at Valenti Real Estate

 ...recertifications, attention to curb appeal are top priorities to ensure a positive relationship with our residents. Experience with Yardi Voyager and Right Source is a plus. Qualifications: High school diploma. Real Estate License a plus. Strong written and...