Job Description

Position description

Position Title:Intercountry Case Manager

Details:40 hours per week, Remote, preference Maryland based

Salary range: $47k-52k annual

Position Objectives: To manage an intercountry caseload through the ISS global network and various Child Welfare agencies within the United States and facilitate the delivery of child welfare services on an international level utilizing a network of state, federal, international, and NGO agencies.

Qualifications: ISS-USA seeks a flexible and energetic individual experienced in domestic and global Child Welfare. Bachelor Degree in Social Work and Human Services or another related field is required. Master Degree in Social Work, preferred. Candidate must be committed to diversity, equity, and inclusion and carry out all aspects of the work accordingly. They must embrace the ISS-USA culture which includes ISS-USA’s mission, vision and core values and have a sense of humor.

• Demonstrated understanding of the child welfare system in the United States and/or in other countries.
• Ability to work cooperatively with a broad range of federal and state governmental and non-governmental agencies, and international agencies, related to child welfare case needs
• Ability to maintain case records in compliance with professional standards and applicable laws.
• Excellent human relations and communication skills and an understanding of culturally relative practices as they relate to international service delivery.
• Ability to learn quickly, think outside the box, and adapt to agency and protocol changes and seek guidance as necessary.
• Computer literate, including ability to maintain case notes in electronic case management system, create and utilize excel spreadsheets and proficiency in Microsoft Word and PowerPoint
• Excellent time management skills
• Ability to work independently and as part of a team
• Commitment to the organizational mission
• Bilingual Spanish speakers, a plus

Responsibilities:

• Coordinate intercountry casework services, including child welfare checks, child protective service alerts, home studies for custody and kinship placement, document searches, post adoption tracings, and other services as needed.
• Provide technical assistance on best practices in managing child welfare cases with a cross-border component.
• Work collaboratively through ISS units, international, federal, state, and NGO agencies.
• Communicate regularly through email, phone and video-conferencing with wide variety of stakeholders related to case needs.
• Research and present information to external and internal audiences.
• Represent agency to external audiences.
• Participate in program development activities.
• Perform all duties in compliance with professional standards, internal procedures and applicable laws.

Application instructions

Interested applicants should send a resume and cover letter to with the subject line:Intercountry Case Manager

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