Inbound Call Center Representative Job at AudioCityUSA, Santa Fe Springs, CA

M2YvUWZYOTI5eGk3VTNXbzMwMVRqWWlZN2c9PQ==
  • AudioCityUSA
  • Santa Fe Springs, CA

Job Description

Role
AudioCityUSA is hiring an Inbound Call Center Representative to manage incoming phone calls and ensure customers reach the correct department quickly. The position requires strong communication skills, good judgment, and the ability to handle a high volume of calls efficiently. The representative will answer general questions about orders, tracking, and basic product information, and route customers to Sales, Customer Service, or Claims as needed.

Hours

  • 8 am - 5 pm PT
  • This role requires the Inbound Call Center Representative to work out of our Santa Fe Springs, CA office a minimum of 5 days a week, with Monday-Saturday availability preferred.

Responsibilities

  • Answer and direct incoming calls to the appropriate department or individual

  • Ask qualifying questions to determine the correct department (Sales, Customer Service, or Claims)

  • Provide quick answers to common inquiries, including order status, tracking, and simple support issues.

  • Transfer calls with context to reduce unnecessary handoffs

  • Monitor call queues and ensure customers are not left on hold for long periods

  • Record notes or call details in HubSpot when necessary

  • Support the Sales and Customer Service teams during peak call periods

  • Identify recurring issues in call routing and suggest improvements

Qualifications

  • Minimum 2 years of experience in a customer service or call handling position

  • Clear and professional phone communication skills

  • Strong multitasking and organizational abilities

  • Basic knowledge of wheel and tire products preferred

  • Experience using CRM software such as HubSpot

  • Reliable, detail-oriented, and customer-focused

Job Tags

Full time, Work at office, Saturday,

Similar Jobs

Partner English

General English Teacher Job at Partner English

- Deliver 50-minute online English lessons (general English) to motivated adult learners, don't need following provided teaching materials and guidelines,we prepared.- Guide students to practice language skills (speaking, listening, etc.) and provide timely, positive... 

State of Colorado

Records Manager - Specialized Business Group Job at State of Colorado

 ...Records Manager - Specialized Business Group Print ( Apply ? Records Manager - Specialized Business Group Salary $71,544.00 Annually Location Statewide, CO Job Type Full Time Job Number TAA-03972-01.2026 Department... 

PRP Wine International, Inc.

Wine Consultant Job at PRP Wine International, Inc.

 ...Do you love wine?Want to build your own schedule while you have fun educating small groups about your passion for wine? Are you self-driven, comfortable with commission-based compensation (plus car allowance) and love meeting new people? PRP Wine International is... 

Certified Mobile Notary Service

On-Demand Mobile Notary Signing Agent Job at Certified Mobile Notary Service

 ...A mobile notary service provider in San Antonio, Texas, is looking for a Mobile Notary Signing Agent. Responsibilities include witnessing the signing of legal documents and traveling to various client locations. Candidates must be U.S. citizens with a high school diploma... 

Katapult Network

Mental Health Advocate (Entry-Level) Job at Katapult Network

 ...billion-dollar organizations who want to find their next generation of talent. The Job: We are currently recruiting for a Mental Health Advocate to help a top company build and improve upon the quality of service within their provider network. This position provides...