Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...JOB TITLE (#2993): Physician Assistant / Neurology - Bronx, NY Greenlife Healthcare Staffing is currently seeking a Neurology Physician Assistant to fill an opening with a multi-specialty practice located in Bronx, New York. Requirements of Physician Assistant:...
...Major H is a non-emergency medical transportation company based in the Birmingham area; we perform rides for people with disabilities... ...clients, taking the transportation to a new level with our friendly drivers, and clean vans. Driver duties include, but not limited to...
Job Summary: This temporary Registered Nurse position will assist the Post Liver Transplant team, focusing on patient management and administrative tasks. The role supports permanent staff by handling patient calls, triage, dosing, managing patient in-basket messages...
...Right of Way Agent 2 Print ( Apply ? Right of Way Agent 2 Salary $55,203.20 - $83,678.40 Annually Location... ...Exception. Make a difference across Iowa's highways - one sign at a time. Are you someone who enjoys working outdoors, solving...
German Audit & Tax Associate - Atlanta, GA Who: We are seeking an organized and proactive associate with strong German and English communication skills and a foundation in accounting. What:You will support audit engagements, assist in preparing tax returns, perform...