HVAC Service Manager Job at Gen3 Electric & HVAC, Philadelphia, PA

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  • Gen3 Electric & HVAC
  • Philadelphia, PA

Job Description

The Role

Manage and develop service technicians while exceeding customer expectations through consistent, high-quality service delivery. The Service Manager sets the daily tone for the department and ensures standards are met every time — even when it’s uncomfortable.

Key Responsibilities

Leadership & Team Development

  • Recruit, train, coach, and develop service technicians to meet performance and quality standards.
  • Transition effectively from peer to leader by enforcing expectations fairly and consistently.
  • Inspire technicians to achieve individual and departmental goals.
  • Conduct ride-alongs, one-on-one coaching, and performance reviews.
  • Hold all technicians accountable — including top performers — to GEN3 standards.

Operations & Performance Management

  • Monitor technician performance, productivity, and quality metrics.
  • Work closely with dispatch to ensure the right technician is sent to the right job.
  • Manage team schedules to meet customer demand and seasonal volume changes.
  • Review and approve invoices, timecards, option sheets, and customer feedback.
  • Serve as a technical backup resource when escalation is required (without defaulting to field work).

Customer Experience & Sales Alignment

  • Ensure technicians establish strong customer rapport and recommend appropriate products and services.
  • Understand sales criteria and coach technicians to meet revenue and performance goals ethically.
  • Integrate service and sales strategies across departments to drive profitable results.
  • Address customer issues promptly and professionally.
  • Culture & Cross‑Department Collaboration
  • Partner with Customer Service, Dispatch, and Leadership to support overall business success.
  • Ensure incentive programs are applied equitably and properly documented.
  • Bring more energy than you take — setting the tone for professionalism, accountability, and teamwork.
  • Reinforce company values and standards when no one is watching.

Competencies for Success

  • Proven operational experience and strong technical foundation
  • Ability to lead former peers with fairness and confidence
  • Strong judgment and decision‑making skills in fast‑paced environments
  • Highly organized with excellent follow‑through
  • Clear verbal and written communication skills
  • Ability to build trust, demonstrate empathy, and maintain boundaries
  • Comfortable giving and receiving direct feedback

Growth & Expectations

  • This role offers meaningful leadership growth, influence, and impact. Success is measured by:
  • Technician development and retention
  • Consistent customer satisfaction
  • Operational discipline and accountability
  • Team morale and professionalism

Job Tags

Seasonal work,

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