Job Description

Start Date: 1/5/2026

Job Purpose:  
Handle all back office administrative functions, and plan and execute all New Hampshire Lodging & Restaurant Association events. A successful Office and Events Coordinator is highly organized, enjoys planning and executing special events, provides outstanding customer service, is an enthusiastic professional, and able to build relationships with internal and external customers. A motivated self-starter who must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision. 

Qualifications:

• Excellent communication skills, including writing, proofreading, and speaking
• Ability to manage multiple projects and work assignments from a variety of staff and volunteers
• Excellent interpersonal skills both in person and by phone, with high professionalism
• Ability to accomplish projects with little supervision
• Outstanding customer service ethic and high expectations for quality
• At least one-year experience coordinating special events
• Proficient using Microsoft Word, Excel and PowerPoint, email, and web searches
• Proficiency with CRM platform, and knowledge of GrowthZone is a plus
• Enjoy working in a small team environment
• Knowledge of the hospitality industry is a plus
• Evening work for one or two events a year required

General Job Duties:

• Plan and execute all NHLRA events, to include, but not limited to, the Annual Golf Tournament, the Annual Stars of the Industry Awards Dinner, and other events as assigned
• Handle all back-office administration
• Support other staff members as needed

Administration:

• Process all office billing in both print and digital
• Receive payments and compile deposits – submit back-ups to bookkeeping.
• Conduct outreach for past due invoices
• Manage Growthzone CRM database for contacts and member profiles
• Prepare and distribute new membership packets
• Send out weekly membership e-blasts
• Field general incoming emails, phone calls, etc.
• Assist with collecting member information when needed to include updated contact information, advertisements, images, logos, etc.
• Run member reports as requested
• Work with team members on projects as needed

Events:

• Plan and execute all events
• Manage all event finances including budget, invoicing, and reporting
• Coordinate visits to see event space (as needed), and scheduling of events on the master calendar
• Manage vendor relationships to create a seamless event from start to finish- negotiate contracts, arrange food and beverage, signage, etc.
• Conduct research, make site visits, and find resources to help staff make decisions about event options (as needed)
• Propose new ideas to improve the event planning and implementation process
• Assist with on-site production and clean-up for events as necessary
• Coordinate Silent Auction/raffle or other additional fundraising efforts in conjunction with each event as required
• Oversee all current sponsorship commitments
• Send out solicitation materials for each event
• Coordinate with other staff for messaging and branding

Experience: 

• 1+ years’ experience in event planning, office administration, or nonprofit administration (or a mix)
• Excellent written and verbal communication skills
• Strong project management and time management abilities
• Comfortable with Microsoft Office Suite, and Gmail
• Familiarity with Canva and email marketing tools a plus
• Experience with Association Management Software (GrowthZone) is a plus
• A self-starter who thrives in a small, fast-paced, team-focused environment
• Passion for the hospitality industry and a desire to help it grow

Available Benefits:

• Paid vacation and personal time
• 13 paid holidays
• Health, dental, and vision insurance available
• 401(k) with employer match after one year 

In 1919, a group of hotel owners in New Hampshire banded together to create an association to protect their interests, share their knowledge, and speak with authority on issues affecting their industry. For over 100 years, the New Hampshire Lodging & Restaurant Association has carried on this mission by working behind the scenes to protect and shape the hospitality industry in New Hampshire. From prohibition to today’s booming craft beer scene, we’ve protected and advanced the restaurants and hotels that are the cornerstone of communities across the state.

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