Job Description

Job Title: Customer Service Representative III (Hybrid)

Location: Malvern, PA, 19355 (Hybrid)

Duration: 4 Months (Contract) Possible Conversion to FTE

Schedule: Monday Friday | 8:00 AM 5:00 PM

Interview Mode: Microsoft Teams or Onsite

Professional Job Description

Role Overview

The Customer Service Representative III provides order processing, sales support, and customer service to internal teams and external customers. This role is responsible for managing the full order lifecycle, ensuring accurate documentation, timely communication, and resolution of customer inquiries and billing issues. The position works in a fast-paced, matrixed environment and supports both standard and complex orders.

Key Responsibilities

Order Management

• Process customer and sales-submitted orders for products and services
• Manage orders ranging from quick-ship items to complex, long-cycle transactions
• Monitor order backlog and proactively follow up to ensure accuracy and completeness
• Communicate order status updates, changes, and delivery timelines to stakeholders
• Coordinate with internal teams regarding pricing, availability, shipping dates, and backorders
• Maintain virtual customer files, including contracts and supporting documentation

Customer Service & Billing Support

• Respond promptly and professionally to customer inquiries
• Investigate and resolve billing discrepancies in coordination with Accounts Receivable
• Ensure customer issues are documented and resolved in a timely manner

Sales Support

• Provide pricing and product availability information
• Prepare formal quotations for standard and select specialty products
• Support pre- and post-order sales activities as required
• Perform additional administrative and support duties as needed

Qualifications

• 0 2+ years of customer service, order management, or administrative experience
• College degree preferred or equivalent professional experience
• Strong organizational and communication skills
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Ability to work effectively in a matrixed, team-oriented environment
• Preferred: Experience with Salesforce CRM, AS400, or CPQ/SCPQ tools

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