Customer Service Representative Job at Veolia, West Nyack, NY

My9yWmRYOXcvaDIvVzN1czJreFdnNHVVNkE9PQ==
  • Veolia
  • West Nyack, NY

Job Description



Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description



Position Purpose: 

Under general direction of Supervisor. employee shall perform customer and field activities related to phone calls, billing, adjustments, collection and/or shut off of customer accounts. Employee will act as a liaison between departments and customers as needed. Handle various other tasks as assigned by management.

Primary Duties/Responsibilities: 

  • Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payments and payment processing, applications for service lines, and advises customers of tariff rate changes and any fees associated with billing or adjustments, etc.
  • Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits, and-transmittals daily.
  • Opens, routes and processes incoming mail.
  • Processes and maintains meter related and customer account records: including, but not limited to, field orders, to do's, Hi Lows, zero consumption, consecutive estimate reports.
  • Handles customer and field personnel calls and requests and completes such calls and requests or relays information as necessary to ensure timely resolution.
  • Operates usual office machines and related customer service software/programs etc.
  • Greet and receive visitors at the building and direct them accordingly,
  • Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary.
  • Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, website responses, faxes.

Work Environment:

  • Shift work requirement: Monday - Saturday.

Qualifications



Education/Experience/Background: 

  • High School Diploma/GED is required.

Additional Information



Pay Rate: $28.38 per hour.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job Tags

Hourly pay, Full time, Work at office, Shift work,

Similar Jobs

Christus Health

NNP- Neonatal Nurse Practitioner Job at Christus Health

Description CHRISTUS Health is seeking a Neonatal Nurse Practitioner to join our well-established NICU team in Tyler, TX. Level III NICU Family Medicine NP/PA - CHRISTUS Health, Tyler, TX Physician-Led Organization: Clinicians have a seat at the table through our Physician... 

Russell Medical

RN Med-Surg (PRN) Job at Russell Medical

RN Med-Surg (PRN)JOB SUMMARY:Provides professional nursing care through the assessment, treatment, and education of patients in...  ...MINIMUM QUALIFICATIONS:EDUCATION: Associate Degree in NursingEXPERIENCE: No experience requiredLICENSES, CERTIFICATION, AND/OR... 

AIMRIGHT Testing & Engineering

Entry Level - Geotechnical/Environmental Driller’s Helper Job at AIMRIGHT Testing & Engineering

 ...hiring for both entry-level and experienced positions . No experience is required we provide full training . If you enjoy working...  ...Assist the Lead Driller in mobilizing and operating drilling rigs. Support geotechnical and environmental subsurface exploration... 

MS Riviera Pools of Dallas

Swimming Pool Service Technician Job at MS Riviera Pools of Dallas

Are you a reliable and trustworthy pool maintenance technician looking for a new opportunity? You might be a great fit to join our customer...  ...experience as a pool maintenance technician and is proficient in swimming pool chemicals and their properties. Apply to be our next... 

City of Gulfport

Patrol Officer Recruit (Pre-Test) Job at City of Gulfport

 ...Patrol Officer City of Gulfport, Mississippi Department: 213 - Police EEO Class: Protective...  ...work to ensure the safety and security of the community. This includes protecting...  ...assigned areas on foot or in a police vehicle to preserve public safety, deter...