Job Description

Title: Case Manager (Dutchess County Family Education Program)

Salary: $23.08 per hour, plus weekly on call stipend

Status: Non-Exempt, 40-hours per week

Reports to: Program Coordinator

Job Summary:

At Family Services, Inc. we are in the business of supporting everyone's right to thrive.  The Case Manager provides high-quality, culturally responsive, and trauma-informed services to their caseload of families and children in the Dutchess County Family Education Program (DC FEP). The Case Manager works in close collaboration with Social Workers to provide in-home case management, case planning, on-call support and transportation as needed for families identified and referred by the Dutchess County Department of Child and Family Services. The Case Manager should enthusiastically support, practice, and communicate the agency’s mission and statement of values.

Requirements:

• Bachelor’s degree in human services or related field and at least 2 years of experience in providing social services is required.
• Bilingual in Spanish is a plus.
• CASAC is a plus.
• Good communication and counseling skills.
• Knowledge of community and public agencies.
• NYS Driver’s License required with comfort in transporting children and families.
• Ability to work well in a fast-paced, high-stress environment.
• Commitment to cultural responsiveness and trauma-informed practices.

Other Requirements:

• Ability to frequently and efficiently travel to client homes and community meetings.
• Complete training, such as Motivational Interviewing, Mandated Reporter, CORE Foundations, Safe Care, and more, will be required and provided.

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Key Responsibilities:

• Assists in the provision of Mandated Preventive Services to families referred by the Dutchess County Department of Child and Family Services to reduce risk of future incidences of child abuse and neglect.
• Maintains a caseload of families and provides in-home services ranging from once per month to twice per week.
• Makes initial and ongoing calls to medical, dental, educational, and behavioral providers of each child.
• Establishes community linkages and referrals for family members.
• Provide transportation for parents and children in personal vehicle as needed as it relates to appointments that assist the family in reaching their program goals. 
• Provide case management, case planning and advocacy for families.
• Implement Motivational Interviewing techniques (training will be provided).
• Work collaboratively with Family Education Program Social Worker(s) to schedule visits and ensure best possible outcomes for parents and children.
• Provide 24/7 care as part of on-call rotation (stipend provided).
• Assess for risk and child safety, and effectively communicate with Social Worker(s) and supervisor in a timely manner.
• Collaborate with other departments and community partners to provide a comprehensive array of services to families and children.
• Maintain accurate and up-to-date case records (including completion of case notes within 72 hours of service provision) and ensure that all documentation is complete and in compliance with state and federal laws, regulations, and best practices.
• Participate actively in weekly team meetings as well as individual supervision. 

Community/Partner Liaison:

• As a representative of the Agency, shares our values, knowledge, and skills with other organizations, community groups, regulatory bodies, and key stakeholders.
• Participate in program outreach to the community and expand service reach by researching community organizations and providing community outreach through presentations.

Our Mission:

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.

Our Values:

Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable.

Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Respect – Treating all individuals with dignity and without judgement.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

Competencies:

• Computer literacy
• Strategic thinking
• Organizational skills
• Client focus
• Time management
• Communication and public speaking skills
• Innovative thinker and solution-oriented
• Sound judgement

#INDCP

Work Environment – The Case Manager will work in an office setting, located at 29 North Hamilton Street in Poughkeepsie, as well as in the community, with travel to offsite home visits and meetings.

Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org.

Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment.

Must be authorized to work in the United States without work sponsorship.

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