Job Description
Summary of Position:
Responsible for leading all team members in the efficient and profitable operation of the Restaurant Café. Manages the day-to-day restaurant operations, maintaining high café standards and conditions. Fosters a positive environment, which provides consistent fast, efficient, and friendly service; ensuring a quality experience for both customers and team members. Creates the tone and personality of the restaurant by being an advocate of training, customer service, product knowledge and education. Demonstrates leadership and commitment to meet and exceed company goals and highlight the commitment and vision of both Chef Owners. Duties and Responsibilities: Operations: • Develops and executes sales and profit plans that are in-line with budgetary goals.
• Ensures and is accountable for profitability of the restaurant by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.
• Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.
• Oversees all cash management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures
• Identifies staffing, helps with recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff.
• Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.
Service: • Café manager is the Role Model for outstanding service to ensure each guest receives a proper Republique Experience
• Pro-active in solving guest problems and satisfying guests in various situations.
• Ensures that all team members are committed to and demonstrate proper service etiquette.
• Ensures that all team members provide guests with efficient, friendly, superior service on a consistent basis.
• Consistently monitors, coaches and encourages team members to meet our service standards.
• Maintains high cleanliness standards consistently throughout the cafe in the areas of appearance, merchandise and equipment.
• Works with the CDC to ensure that all menu items and drink recipes / procedures are followed, maintaining the highest quality and consistent menu standards.
• Ensures that all team members are educated on our menu and services by developing an understanding of our various types of coffee, tea products, juices, pastries and dishes on a per shift basis for quality assurance.
Training and Development: • Provides ongoing training and development to all team members in the areas of operating standards, guest interaction and product knowledge.
• Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.
• Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.
• Coaches and counsels team members for improved performance, documenting developmental plans as necessary.
Qualifications: • Be 21 years of age.
• Management experience required.
• Well-organized, detail-oriented and able to multi-task.
• Must have effective problem solving/decision making abilities.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or management positions.
• Possess excellent basic math skills and have the ability to operate a POS system.
• Food Handlers Card and RBS Certification.
Working Conditions and Expectations: • Work schedule may require weekends and holidays, early morning and late evenings.
• Shifts will range from 10 - 12 hours.
• Fast paced, crowded, loud environment.
• Must have the stamina to work 50 to 60 hours per week.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Demonstrate teamwork in all areas of the restaurant.
• Work with a positive attitude in all types of situations.
• Strong, positive and respectful communication skills.
• Follow safety and sanitation rules and laws at all times.
• Always act in the best interest of the restaurant, fellow employees and guests.
• Create and maintain a positive, safe and productive working environment.
Job Tags
Full time, Shift work, Weekend work, Afternoon shift, Early shift,