Job Description

Position Overview:  

The Animal Ambassador Team at Woodbridge Aquarium and Wildlife Center plays a key role in educating and engaging guests, enhancing their overall experience through memorable animal interactions. Team members are responsible for handling and presenting both aquatic and terrestrial species in a safe, engaging, and educational manner. This includes leading field trips, demonstrations and interactions, answering guest questions, and participating in animal enrichment and care routines. 

Key Responsibilities:  

Connecting Animals with Guests through Interactive Education ~ 75% of day:  

• Share fun and educational information about each animal, inspiring curiosity and connection. 
• Lead live, interactive presentations that bring animals to visitors of all ages, highlighting their behaviors, adaptations, and unique traits in an engaging way. 
• Engage with a wide variety of species, ensuring safe and positive experiences for both animals and guests. 
• Interact with guests by answering questions, facilitating learning moments, and providing insight into animal behavior and care. 
• Support school field trips, group tours, and special events. 
• Lead guest snorkel experiences, ensuring safe, informative, and engaging in-water interactions with aquatic species.

Animal Care & Enrichment – up to 25% of day:  

• Assist with daily care routines of ambassador animals, including feeding, cleaning enclosures, and observing animal health. 
• Help implement enrichment activities and engagement schedules. 
• Work closely with animal care staff to ensure animals are healthy, comfortable, and well-prepared for guest interactions. 

Safety & Protocol Compliance:  

• Follow all established safety protocols for animal handling, guest interactions, and facility procedures. 
• Ensure the safety of both animals and visitors through calm, confident, and professional conduct. 
• Participate in ongoing training to remain current with best practices. 

Team Collaboration & Communication:  

• Collaborate with team members to ensure smooth and consistent animal interactions. 
• Support the development of educational and interactive content. 
• Communicate effectively to share observations, feedback, and opportunities for enhancing guest experiences. 
• Assist with maintaining compliance with applicable animal handling and safety regulations. 

Qualifications:  

Education & Experience:  

• College degree or current enrollment in a related field preferred. 
• Experience with animals in a zoo, aquarium, or animal care setting is highly desirable. 
• Experience in public speaking, education, or customer service is a plus. 

Skills & Attributes:  

• Passion for animals and engaging educational experiences. 
• Strong communication and interpersonal skills. 
• Ability to remain calm and professional in dynamic situations. 
• Comfortable handling a variety of species. 
• Works well independently and collaboratively. 

Physical Requirements:  

• Ability to lift and carry up to 50 lbs. 
• Able to stand and move for extended periods. 
• Comfortable working indoors and outdoors. 
• Able to bend, kneel, and crouch for animal handling tasks. 
• Willingness to work in aquatic areas 

Additional Information:  

• Requires flexible scheduling, including weekends, evenings, and holidays. 
• Background check and/or drug testing may be required. 
• Duties may change as needed to meet operational goals. 

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